We are a small company, unlike larger companies, we have a small team. We try our best to get all orders out of the door within 7 business days. If you need your order sooner than that, please call us after you have placed your order at 207-929-3400, or reach out to one of the many dealers who stock our products. They may be able to get an item to you faster. If there will be a longer delay than the expected 7 days, we will reach out to you. Once your order has shipped, you will receive a shipping notification as well as a tracking number.
For the best possible customer experience, we use a system of fixed shipping rates that vary depending on where you’re having your package sent.
Our shipping rates are as follows (USD):
US: $7.50
Canada: $20.00
Europe: $37.50
Unless stated otherwise, these are the shipping rates you can typically expect for shipping.
ALL orders typically ship via UPS Ground Saver. If you require a different method, please call. All pre-order and limited run structure orders are shipped in the order they are received. Depending on location, an order can take over two weeks (or more!) to arrive. Below is a transit map with a rough estimate of shipping (business days) time frame once your order leaves our facility.
If you purchase a product directly through Bar Mills or one of our authorized retailers, any missing or damaged parts will be replaced at no cost to you. This excludes lost or missing manuals, which can be provided electronically upon request. Products that are considered to be “Out of Production” may not be covered by this guarantee due to the limited availability of parts. If you have an inquiry regarding a kit we no longer produce, please reach out to us via email or call us at 207-929-3400.
Bar Mills products purchased through the second-hand market on websites such as eBay are not eligible for free part replacements, although missing or damaged pieces can be requested and purchased for a fee. These requests are assessed on a case-by-case basis, and replacement parts may be unavailable in certain situations.
If you do choose to purchase a second-hand Bar Mills product, please make sure you are buying from a reputable seller.